Cancellation
and Return/Refund
- In the event you receive a damaged / defective
product or a product that does not comply with the specifications as per
your original order, you are required to get in touch with the customer
service team.
- Upon receiving your complaint, Kartbest Store
shall verify the authenticity and the nature of the complaint. If Kartbest
Store is convinced that the complaint is genuine, Kartbest Store will
inform the relevant Merchant of such complaint and request for a replacement.
However, in the event of frivolous and unjustified complaints regarding
the quality and content of the products, other than not requesting the
Merchant for a replacement, Kartbest Store E- commerce reserves the right
to pursue necessary legal actions against you and you will be solely
liable for all costs incurred by Kartbest Store in this regard. You
expressly acknowledge that the Merchant selling the defective product/
service will be solely responsible to you for any claims that you may have
in relation to such defective product/ service and Kartbest Store shall
not in any manner be held liable for the same.
- Before accepting shipment of any product, kindly
ensure that the product’s packaging is not damaged or tampered. If you
observe that the package is damaged or tampered, Kartbest Store requests
you to refuse to accept delivery and inform Kartbest Store at the
earliest. The return process of the product may be restricted by Kartbest
Store depending on the nature and category of the product.
- In order to return any products sold through the
Kartbest Store Platform, you are required to comply with the following
conditions:
- For non-damaged/ non-defective product, you shall
be allowed to return the product within the time frame displayed on
website at the time of purchase;
- Please notify Kartbest Store of receipt of
damaged/ defective product within 48-hours of delivery to you. If you are
unable to do so within 48-hours, Kartbest Store
/Merchant/manufacturer/service provider shall not be held liable for the
failure to replace the order;
iii. Kartbest Store will
arrange pick-up of the damaged/defective product through its own logistics
partner. In the event Kartbest Store is unable to do so, Kartbest Store will
notify you regarding the same and you will be required to dispatch the product
using a reputed courier in your respective area within one (1) day from receipt
of such notice. Courier freight charges will be reimbursed in such form as is
determined by the logistics team upon prior consultation with Kartbest Store ;
- Products should be returned in their original
packaging along with the original price tags, labels, barcodes, user
manual, warranty card and invoices, etc.;
- Kartbest Store offers hassle-free returns to
simplify returns for buyers and sellers. The cost of return shipping for
an item that is not properly described is the Merchant or seller’s
responsibility. If applicable, you also authorize Kartbest Store E- commerce
to place the return shipping costs on your invoice;
- It is advised that the return packets should be
strongly and adequately packaged so that there is no further damage of
products during transit;
vii. The returned products
are subject to verification and checks by Kartbest Store in order to determine
the legitimacy of the complaint/ return;
viii. In the event the
return of a product is duly accepted by Kartbest Store , the value of such
product, as originally paid by you during acceptance of delivery of product or
otherwise, as adjusted with any credits/discount/offers, will be refunded to you.
Refund will be processed based on the mode of payment and Kartbest Store will
credit your refunds directly into Kartbest Store Wallet account/source of
payment. Refunds will be subject to the following:
- Orders paid online will be refunded instantly
through the Kartbest Store Wallet/source of payment;
- For Cash on Delivery payments also the amount
will be refunded into your Kartbest Store Wallet/source of payment;
- You can trigger a request in your Kartbest Store
Wallet to transfer the money from your Kartbest Store Wallet to your bank
account, subject to any applicable terms. It will take 3-21 working days
for the money to show in your bank account depending on your bank’s
policy. If for any reasons, amounts cannot be returned to your wallet,
they will be returned through other modes, subject to you providing the
necessary information and cooperation, to Kartbest Store .
Returns Pick-Up and Processing
In case of returns where
you would like item(s) to be picked up from a different address, the address
can only be changed if pick-up service is available at the new address
During pick-up, your
product will be checked for the following conditions:
The field executive will
refuse to accept the return if any of the above conditions are not met.
For any products for which
a refund is to be given, the refund will be processed once the returned product
has been received.