Cancellation and Return/Refund
- In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
- Upon receiving your complaint, Anokha Creation shall verify the authenticity and the nature of the complaint. If Anokha Creation is convinced that the complaint is genuine, Anokha Creation will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, Anokha Creation E- commerce reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Anokha Creation in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and Anokha Creation shall not in any manner be held liable for the same.
- Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, Anokha Creation requests you to refuse to accept delivery and inform Anokha Creation at the earliest. The return process of the product may be restricted by Anokha Creation depending on the nature and category of the product.
- In order to return any products sold through the Anokha Creation Platform, you are required to comply with the following conditions:
- For non-damaged/ non-defective product, you shall be allowed to return the product within the time frame displayed on website at the time of purchase;
- Please notify Anokha Creation of receipt of damaged/ defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, Anokha Creation /Merchant/manufacturer/service provider shall not be held liable for the failure to replace the order;
iii. Anokha Creation will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Anokha Creation is unable to do so, Anokha Creation will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Anokha Creation ;
- Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc.;
- Anokha Creation offers hassle-free returns to simplify returns for buyers and sellers. The cost of return shipping for an item that is not properly described is the Merchant or seller’s responsibility. If applicable, you also authorize Anokha Creation E- commerce to place the return shipping costs on your invoice;
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
vii. The returned products are subject to verification and checks by Anokha Creation in order to determine the legitimacy of the complaint/ return;
viii. In the event the return of a product is duly accepted by Anokha Creation , the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you. Refund will be processed based on the mode of payment and Anokha Creation will credit your refunds directly into Anokha Creation Wallet account/source of payment. Refunds will be subject to the following:
- Orders paid online will be refunded instantly through the Anokha Creation Wallet/source of payment;
- For Cash on Delivery payments also the amount will be refunded into your Anokha Creation Wallet/source of payment;
- You can trigger a request in your Anokha Creation Wallet to transfer the money from your Anokha Creation Wallet to your bank account, subject to any applicable terms. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy. If for any reasons, amounts cannot be returned to your wallet, they will be returned through other modes, subject to you providing the necessary information and cooperation, to Anokha Creation.
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received.